| 000 | 02352nam a22003375i 4500 | ||
|---|---|---|---|
| 001 | 21902426 | ||
| 003 | MARA | ||
| 005 | 20221019154648.0 | ||
| 008 | 210212s2021 azu 000 0 eng | ||
| 010 | _a 2021932787 | ||
| 020 |
_a9781950057122 _q(trade paperback) |
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| 020 |
_z9781950057160 _q(ebook) |
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| 040 |
_aDLC _beng _erda _cDLC |
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| 042 | _apcc | ||
| 050 |
_aHF5549.5 _b.E334 2021 |
||
| 090 |
_aHF5549.5 _b.E334 2021 |
||
| 100 | 1 |
_aEddy, BIll, _d1948- _eauthor. _939560 |
|
| 245 | 1 | 0 |
_aBIFF at work : _byour guide to difficult workplace communication / _cBIll Eddy, Megan Hunter. |
| 263 | _a2103 | ||
| 264 | 1 |
_aScottsdale : _bUnhooked Books, _c2021. |
|
| 300 | _apages cm | ||
| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 490 | 0 |
_aBiff conflict communication; _v2 |
|
| 520 |
_a"Hostile emails, letters and conversations can drain inordinate amounts of time, emotional energy and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person. This new book focuses exclusively on workplace conflicts-internal and external, with instructions in how to use the four-step method with numerous examples of what works and what does not work to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees and managers-instead of becoming consumed in unhealthy back-and-forth conversations. Using BIFF with toxic teammates, workplace bullies, and with threatening customers and clients can reduce risk of lawsuits and complaints and make everyone feel more confident in workplace relationship. BIFF is simple, practical, and can help you get the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries. Brief, Informative, Friendly and Firm. Use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence"-- _cProvided by publisher. |
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| 700 | 1 |
_aHunter, Megan, _d1966- _eauthor. _939561 |
|
| 906 |
_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBOK |
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| 999 |
_c25781 _d25781 |
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