000 00719nam a2200217Ia 4500
001 0000032264
002 381
008 201120s9999||||xx |||||||||||||| ||und||
020 _a9780838910214
084 _aLibrary & Information Science (020)
090 0 0 _aZ 711 .H473 2010
100 0 _aHernon, Peter
_95340
245 0 0 _aAssessing Service Quality :
_bsatisfying The Expectations Of Library Customers
250 _a2nd ed.
260 _aChicago
_bAmerica Library Association
_c2010
260 _aChicago
_bAmerica Library Association
_c2010
504 _aMawaddah Books
650 0 0 _aPublic Services ( Libraries ) Evaluation
_95341
650 0 0 _aPublic Services ( Limited States)
_95342
700 0 0 _aAltman, Ellen
_95343
999 _c2508
_d2508