TY  - BOOK
AU  - Hadfield, Sue 
AU  - Hasson, Gill  
TI  - How to be assertive in any situation
SN  - 9780273738497
PY  - 2010///
CY  - Harlow, England :   
PB  - Pearson Education Limited,  
KW  - Interpersonal communication
KW  - Assertiveness (Psychology)
N1  - Includes index
ER  -