TY  - BOOK
AU  - Hernon, Peter
AU  - Altman, Ellen
TI  - Assessing Service Quality: satisfying The Expectations Of Library Customers
SN  - 9780838910214
PY  - 2010///
CY  - Chicago
PB  - America Library Association
KW  - Public Services ( Libraries ) Evaluation
KW  - Public Services ( Limited States)
N1  - Mawaddah Books
ER  -