Hernon, Peter <br/><br/>
Assessing Service Quality  :  satisfying The Expectations Of Library Customers 

 - 2nd ed. 
 - Chicago  America Library Association  2010 Chicago  America Library Association  2010 
<br/><br/>Mawaddah Books 
<br/><br/><label>ISBN: </label>9780838910214 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public Services ( Libraries ) Evaluation<br/>Public Services ( Limited States)