TY - GEN AU - Tracy, Brian AU - Arden, Ron TI - The power of charm: how to win anyone over in any situation SN - 0814473571 PY - 2006/// CY - New York PB - American Management Association (AMACOM) KW - Interpersonal relations KW - Handbooks, manuals, etc KW - Interpersonal communication KW - Charm N1 - Includes index ER -