TY  - GEN
AU  - Weick, Karl E. 
AU  - Sutcliffe, Kathleen M.  
TI  - Managing the unexpected: resilient performance in an age of uncertainty  
SN  - 9780787996499  
PY  - 2007///
CY  -  San Francisco, CA
PB  - Jossey-Bass,  
KW  - Industrial management
KW  - Leadership
KW  - Crisis management
N1  - Includes bibliographical references and index
ER  -