Voice-of-the-customer marketing : a revolutionary five-step process to create customers who care, spend, and stay / Ernan Roman.

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New York : McGraw-Hill, c2011Description: xvi, 248 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
BOOK	KPM Beranang	HF5415.55 .R66 2011 (Browse shelf(Opens below))	Available		050523110018

Includes index.

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