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1.
eMarketing strategies for the complex sale Ardath Albee. by
New York, N.Y.: McGraw-Hill, c2010
Availability: Items available for loan: MARA Knowledge Centre (1)Call number: HF5415 .A432 2010 .

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2.
Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it Val Gee, Jeff Gee. by
New York: McGraw-Hill., 2009
Availability: Items available for loan: MARA Knowledge Centre (1)Call number: HF5415.5 .G44 2009 .

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3.
The customer signs your paycheck Frank Cooper. by
New York: McGraw-Hill, c2010
Availability: Items available for loan: MARA Knowledge Centre (1)Call number: HF5415.5 .C663 2010 .

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