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Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson ... [et al.].

Contributor(s): Material type: TextTextPublication details: New York : McGraw-Hill, 2005.Description: xviii, 284 p. : ill. ; 23 cmISBN:
  • 9780071446525
Subject(s): LOC classification:
  • HM1121 .C78 2005
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Item type Current library Call number Status Date due Barcode
BOOK BOOK KPM Beranang HM1121 .C78 2005 (Browse shelf(Opens below)) Available 050523110015

Includes bibliographical references (p. 271-272) and index.

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