TY  - GEN
AU  - Parmenter, David
TI  - Key performance indicators: developing, implementing, and using winning KPIs
SN  - 0470095881 
PY  - 2007///
CY  - New Jersey
PB  - John Wiley & Son
KW  - Performance technology
KW  - Organizational effectiveness
KW  - Performance standards
N1  - Includes index
ER  -