TY  - GEN
ED  - Harvard Business School
TI  - Dealing with difficult people at work
T2  - The results-driven manager series
SN  - 1591396344
PY  - 2005///
CY  -  Boston, MA.
PB  - Harvard Business School Press
KW  - Problem employees
KW  - Personnel management
KW  - Interpersonal conflict
N1  -  Includes bibliographical references
ER  -